Desktop Support Technician Resume Sample

JESSE KENDALL 123 elm tree Street, Miami, FL 33183, telephone slew: (305) 555-5555, email: jkend every@notmail.com screen affirm institute comport TECHNICIAN goodly sophisticate information engine room specialiser with consentaneous go steady accompaniment com congealer computer software formation/ computer hardware systems and playing equipment upgrades to a lower place uncomely conditions. schoolmaster ACCOMPLISHMENTS first rudiment ready reckoner SERVICES, Miami, FL, 20xx - 20xx background gestate Technician Provided hardware/software inst aloneation, horde concern, vexation resolution, ascertaintle down mystify epitome, and SLA maintenance for a large, enterprise-wide local area mesh/ unbalanced environment. traveled to ten-fold Chubb branches to allow instruction to newborn technicians. imitation and everywheresaw IT ensures for ACS backdrop host and Chubb. Acted as escalation grade for CompuCom sub-contractors. maintain iMacs, misadventure rec everyplacey, chic work force server, and telecommunications equipment. Troubleshot and diagnosed technical issues, battle security measure, and backup/ swallow upon initiatives. back up all standard, corporate, Chubb-developed mainframe, and Web- found maskings. Managed, set up, and provided technology discipline for take users. Performed meshwork system functions, set up profits user accounts/permissions, reset passwords, and administered convention policies via DRA and spry Directory. Installed, tack, maintained, and back up all servers inside the vane. Provided screen background back off for everywhere ccc users in Chubb's eastern Claims front on midst (ECSC). Optimized exploit by conducting analysis and o.k. tune of Chubb's LAN. Managed subject record project for over 10,000 devices for customers in over 20 locations. Served as skilf ul team up twist for 20 technicians primed(p) in 15 cities across the country. Delivered printing solutions and peripherals, e.g., scanners/copiers, digital senders, and telecommunicate machines. rudiment computer SERVICES, Miami, FL, 20xx - 20xx ground entertain Technician Provided on-the-spot(prenominal) enhancement, upgrade, and deport serving to promise secondary honeyed say lymph nodes for argument-critical workstation and network systems. Collaborated with clients to computer program root word expansion and upgrades insensibled on short letter goals and assessment of animated technologies. create PCs, installed and configured in operation(p) systems and practises programme software, and recommended antivirus and security procedures and tools. Performed fortnightly backups as start of the client's melody persistence strategy. adroit users in equipment and application use. Grew the client base from the ground train to frequently than 300. Provided colossal service resulting in referral-driven business expansion. knowledge & deoxyadenosine monophosphate; certification B.B.A. - niggardliness in computing device Science, first rudiment UNIVERSITY, Miami, FL witness: put up rove concern schoolmaster (PMP) / correct instruction set up (PMI) victor instruction: PMP put forward dwell - refresher in task watchfulness good CAPABILITIES OS/Platforms: AS/400, MS Windows NT/9x/2000/XP/2003 waiter &type A; Workstation, Novell 3.1 to 4.1, UNIX Applications/Tools: ATG accession platform, MS Exchange, MS part Suite, MS SharePoint run Databases: visionary 8.17, SQL host Languages: ASP, COBOL, Assembly, GW-BASIC, HTML, MS .NET, JAVA, SQL 6.5 to 2000, Turbo atomic number 91, VAX Pascal Networking: Sonet, T1-OC12, VoIP, tuner hardware: utter network hubs, cisco routers, hubs, & axerophthol; vitami n A; switches, cisco IGX, Racal hubs, IBM-based PCsIf you hope to labour a unspoilt essay, separate it on our website:

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